Tashkent, Uzbekistan – Podrobno.uz. A technical glitch in the mobile operator's network led to incorrect overnight charges and multi-million soum debts on subscribers' accounts in Tashkent. One client went into the red by nearly 7 million soums within hours; the sudden blocking of his number caused direct financial losses.
“Last night before going to bed, I turned off the internet and went to sleep. There was money on the balance, no debts, and I didn't make any connections. Around 5 a.m., I was woken up by the sound of messages. I open my phone – hundreds of SMS from Beeline. One after another, messages about deductions for 'Trust Payment' of 100,000 soums and services of 25,000 soums arrive. All messages are the same. I check the balance and I'm just in shock: a debt of almost 7 million soums has formed,” the user wrote.
According to him, attempts to quickly resolve the situation were unsuccessful. At 8:30 a.m., the user contacted support. He said the operator told him that “a program glitch occurred and the request was accepted, and the problem would be fixed within a couple of hours.” However, as he noted, the promised “couple of hours” ultimately resulted in serious inconvenience and a prolonged resolution. Because of this, he faced problems and fines at work, and 150 cats from the shelter he runs were left without food.
“At night, we ran out of food, and I had just ordered dry food for them. Among them are seriously ill animals that cannot be left without food. In the morning, the delivery with food arrived. The courier, while I was trying to deal with your problem, could not reach me, waited about 15-20 minutes, and went back. That's a separate story. But the fact remains: because of this error, 150 cats were left without food for the whole day,” he added.
At around 10:15 a.m., the user contacted support again. According to him, getting through to the operator was not easy: he had to listen to automated messages for several minutes, and pressing “0” prematurely would drop the call. After connecting with the operator, he was told that “it is impossible to help him at the moment and he must wait at least 24 hours.”
A few hours later, around 3:00 p.m., he contacted support again to check the status of his request, but received the same response — waiting without a specific resolution timeframe.
The user also pointed out a contradiction in the information about the registration of the request. According to him, at 8:30 a.m. he was told that the request had already been accepted, but later it turned out that official registration was only completed at 10:20 a.m.
He noted that due to the situation, he suffered significant consequences: he was forced to pay a fine at work of 250,000 soums, lost a working day, and also faced additional delivery costs, which increased from 100,000 to about 300,000 soums due to waiting for the courier. In addition, 150 cats in the shelter under his responsibility did not receive food during the day.
According to the victim, he spent a significant amount of time solving the problem, which he believes was caused by a system error.
In a comment under this post, operator representatives confirmed the network glitch. They assured that after restoration work, all subscribers' balances would be adjusted.
“Currently, a number of clients have a debt displayed on their balance for the previously used 'Trust Payment' service. To resolve this issue, our specialists are carrying out the necessary work. If incorrect deductions are detected, the balance will be adjusted,” the message said.
Meanwhile, the affected client expressed hope that the operator would compensate him for his losses and that the story would not go unnoticed.
Earlier, it was reported that the Central Bank of Uzbekistan would start fining commercial banks from August 6 for technical glitches in ATMs and untimely return of funds to customers.
Source: podrobno.uz