Following the official launch of the heating season in the capital of Uzbekistan, residents have been provided with comprehensive contact details and procedures to address potential heating failures, cold radiators, or network accidents. The gradual connection of residential buildings and social infrastructure to the heating grid began on November 9, although city authorities warned that the rollout would take time and heat would not reach all properties simultaneously.
Key Takeaways: The phased heating connection in Tashkent started on November 9. Residents can report issues through the 24/7 hotline 1347, a dedicated Telegram bot, or direct district dispatcher numbers provided by Veolia Energy Tashkent.
According to municipal guidelines, if radiators inside an apartment warm up unevenly, citizens should first contact their management company, which is legally responsible for internal utility networks. For major accidents on main thermal pipelines, residents must reach out to Veolia Energy Tashkent via the short number 1347 or the direct line +998 71 200-00-56. Additionally, reports are accepted digitally via the official Telegram bot @vet_pokazaniya_bot.
To streamline communication, Veolia Energy Tashkent has published specific telephone numbers for district dispatcher offices across the city. For instance, the Almazar district can be reached at +998 78 129-01-55, the Mirabad district at +998 71 291-80-96, and the Yunusabad district at +998 71 221-04-12, with dedicated numbers assigned to all other administrative zones. All incoming complaints are officially logged and forwarded to competent technicians, often requiring joint technical inspections with residential management representatives.
Furthermore, officials emphasized that heating bills must be calculated not from the formal start date of the heating season, but strictly from the moment of actual connection for each specific residential building. This exact date is officially documented in an act signed by the management company, ensuring fair utility billing for consumers during the transition period.
Source: podrobno.uz