Uzbekistan has launched a large-scale reform of public services. President Shavkat Mirziyoyev reviewed a presentation of measures to reduce bureaucracy, which envisage cutting the functions of state bodies by 30%, transferring over 90% of services online, and introducing a 'zero bureaucracy' principle by 2030.
In recent years, the volume of public services has grown more than tenfold, exceeding 61 million, with 80% already provided online. In 2025 alone, over two thousand mandatory requirements for businesses were abolished.
Despite this, the system still retains redundant procedures: currently, there are 5,650 functions of state bodies, more than 42,000 mandatory requirements, and 1,041 types of public services. According to the head of state, such a burden makes the system costly and inefficient, so deregulation, digitalization, and simplification have been identified as key priorities.
Until 2030, in cooperation with the United Arab Emirates, the 'Elimination of Bureaucracy – 2030' program is being implemented, for which a project office has been established under the Agency for Strategic Development and Reforms. The program aims to reduce the functions of state bodies by 30%, optimize up to 20% of business requirements, and increase the share of electronic services to over 90%.
It is proposed to introduce the 'zero bureaucracy' principle in 783 services: 550 of them will be fully transferred to electronic format, and the number of stages for their provision will be halved. Another 80 services will become proactive and composite, allowing citizens to receive them without applying to authorities. This is expected to reduce the population's transport costs by 35 billion soums per year.
The processing time for 80 services will be reduced by 2–3 times — from 13 to 6 days, and 10 services will be fully automated. Reducing fees for 25 services will save up to 851 billion soums annually. Another 10 services are planned to be transferred to the private sector, and 15 types of certificates will be fully digitalized, eliminating the need to re-collect documents in over 270 services.
A separate block of reforms concerns the revision of requirements: only 20 regulatory documents for businesses contain more than 500 disparate requirements, and their systematization will allow a reduction of over 30%. Also planned is the automatic generation of sanitary documents and lists of employees for medical examinations, which will save up to 1 billion soums and free up 24,000 working hours annually.
The economic effect of the reforms is estimated at $1.5 billion per year due to reduced administrative burden. Additionally, up to $800 million in investments are expected to be attracted, and productivity is projected to grow by $750 million annually. Overall, by 2030, the measures could increase the economy by $13 billion.
To implement the reforms, the creation of a unified platform for registers of state functions and services (reestr.gov.uz), the introduction of a Bureaucracy radar assessment system using AI, and the launch of a 'Business Calculator' to calculate entrepreneurs' costs are envisaged.
The president instructed to accelerate the preparation of a draft resolution with specific digitalization plans for each agency, revise functions, cancel redundant requirements, expand private sector participation, and scale the 'zero bureaucracy' principle to the entire public administration system.
Recall that since May, for people with disabilities, the procedure for establishing a disability group and placing them in an electronic queue for preferential treatment have been combined into a single composite service. This has relieved citizens of the need to submit multiple applications to different authorities.
Source: podrobno.uz