️ Tashkent, Uzbekistan – Podrobno.uz. Uzbekistan's Competition Committee has sent a request to the Civil Aviation Agency regarding overbooking and consumer rights violations by private airlines Centrum Air and Qanot Sharq.

️ According to the committee's press service, there has been a surge in complaints about these carriers. Statistical analysis shows 127 complaints were registered in 2025, while in the first four months of 2026, 145 complaints were already filed—a 114% increase compared to the same period last year, with numbers continuing to rise.

️ The investigation revealed 110 cases of charging for services not rendered, 90 cases of failure to meet deadlines, and 72 cases of poor-quality service. Citizens' complaints mainly allege that airlines fail to provide timely, accurate, and clear information about their services.

️ Instances were also recorded where passengers with valid tickets and pre-booked seats were denied boarding. Additionally, multi-hour flight delays force passengers to remain at airports, but airlines do not compensate for damages as required, nor do they provide free additional services.

️ Inspections found that these airlines do not fully comply with the Law "On Protection of Consumer Rights," air transport rules for passengers and baggage, and norms of Uzbekistan's Air and Civil Codes. Specifically, carriers fail to provide food and water during waiting times, do not arrange hotel stays when waiting times exceed limits, do not offer transfer to and from temporary accommodation, and do not warn passengers about possible denial of boarding due to overbooking. Airlines also do not reimburse expenses related to missing connecting flights covered by the ticket.

️ In response, the Competition Committee has asked the Civil Aviation Agency to review the collected materials on flight delays, technical malfunctions, and poor service quality by Centrum Air and Qanot Sharq, and to take measures to protect consumer rights.

Source: podrobno.uz