The Central Bank of Uzbekistan has released the ranking of ten banks with the highest complaint index for the first quarter of 2026. The index is calculated by dividing the share of complaints received by a bank by its share of total banking system clients.

The top banks by index are: Business Development Bank – 3.34; Anor Bank – 3.29; Mikrokreditbank – 3.23; AVO Bank – 2.16; TBC Bank – 2.06; Davr Bank – 1.85; Tenge Bank – 1.72; Asakabank – 1.26; Turon Bank – 1.25; Agro Bank – 1.22.

A high ratio of complaints relative to client numbers signals the need to address several issues, according to the regulator: insufficient customer information about banking products and services; untimely or poor handling of complaints; systemic deficiencies leading to repeated grievances; delayed resolution of problems with remote services, payments, loans, and other operations; and the need to improve internal control mechanisms for consumer protection.

Consequently, the Central Bank recommends that banks conduct a thorough analysis of complaint causes, eliminate factors causing repeated complaints, enhance complaint handling processes, improve customer service quality, strengthen internal controls, and expand preventive measures aimed at protecting consumer rights.

It is noted that the index does not assess a bank's financial stability or reliability; it merely reflects the proportion of complaints relative to the number of clients. For banks that received fewer than 100 complaints during the quarter, the index is not calculated.

Source: uznews.uz