On November 4, residents across various districts of Tashkent began sharing concerning photos and videos on social media showing brownish hot water flowing from their taps. The unexpected discoloration and associated unpleasant odors quickly drew widespread attention and raised questions among local consumers regarding the quality of municipal services.

According to an official statement by Veolia Energy Tashkent, the disruption primarily affects residents in the Mirzo-Ulugbek district, specifically encompassing the Karasu, Feruza, and Yalangach residential areas. The company stated that specialized crews are currently adjusting water circulation across the main pipeline networks as part of routine preparations for the upcoming heating season.

Industry experts explain that alterations in water pressure and increased flow velocity cause natural sediment deposits, which accumulated on the interior pipe walls throughout the summer months, to wash away. This physical process temporarily degrades the aesthetic quality of the hot water, altering its color and producing an unusual odor.

At present, operational teams from Veolia are flushing stagnant water from critical nodes within the trunk networks and cleansing specific pipeline segments. Residents have been strongly advised against attempting to drain the turbid water independently or tampering with utility meters, as such actions could potentially damage residential plumbing equipment.

Affected individuals are instead instructed to submit their exact addresses—including district, residential massive, and building number—via the company's designated Telegram bot. The company assured the public that all requests are forwarded to dispatchers for prompt on-site remediation, while issuing an apology for the temporary inconvenience.

Source: podrobno.uz