The Committee for the Development of Competition and Protection of Consumer Rights reported that recently one of the most pressing problems is that short numbers of organizations working with the public are constantly busy. Citizens have to wait a long time to connect with an operator, many calls remain unanswered, and in some cases the connection is interrupted just before connecting.

According to the committee, the largest number of calls from mobile phones are made to short numbers of electricity, gas and water supply services, as well as other organizations providing vital utility services. The waiting time for a response in some cases reaches 10–30 minutes.

It is reported that recently the number of requests for gas supply has increased 4.5 times, for waste disposal - 2.4 times, and for drinking water supply and construction services - 1.2 times.

The department also notes that the activities of many call centers are not regulated by a single regulatory document. In this regard, the committee sent proposals to the Ministry of Digital Technologies to eliminate technical and organizational shortcomings in the operation of hotlines.

In particular, it is proposed to extend the procedure for evaluating the effectiveness of call centers, approved by Cabinet of Ministers Resolution No. 790, to all organizations providing services to the public.

It is also proposed to establish personal responsibility for identified shortcomings and publish evaluation results in open access.

Source: www.uznews.uz